• Coronavirus COVID-19 Summer 2021 Update

  • Coronavirus COVID-19 Summer 2021 Update

    June 14, 2021 | Blog | Admin
  • Current Guidance

    Government guidance currently does not restrict tradespeople from working in peoples homes. 

    Showroom & Workshop

    Our showroom and workshops are open as normal but with safety measures in place which include:-

    • Hand sanitiser at all entry points for customer use
    • Face covering policy when entering our premises
    • 'One customer at a time' policy
    • Distancing markers and screens around service areas
    • Increased hygiene and cleaning protocols
    • Regular LFD testing available to all staff. Any staff testing positive with an LFD test have been advise to immediately self-isolate and book a further PCR test.

    Engineers Service & Breakdown Calls

    We are carrying our engineers service and breakdown calls in both homes and commercial premises. These are all carried out in accordance with the following:-

    • Our service engineers will not currently call to premises where anyone is self-isolating with COVID-19 symptoms.
    • Our service engineers have been told to go home and self-isolate in the event they begin to exhibit any symptoms of COVID-19.
    • Our service engineers are authorised to leave a premises immediately if they suspect anyone at the premises is ill with COVID-19.
    • Our service engineers will expect a 2 metre social distance at all times. They are authorised to leave a premises where persons at the premises do not respect the distancing rule.
    • Our service engineers have been provided with hand sanitiser and disposable gloves. They will wear disposable gloves on entry to any premises and gloves will be disposed of on leaving a property.
    • All service engineers have been supplied with face masks which they will wear whilst inside any property.
    • We have made regular LFD testing available to all our staff to help prevent the spread of asymptomatic COVID-19. Any staff testing positive with an LFD test have been advise to immediately self-isolate and book a further PCR test.

    Safety of course remains our highest priority. We are ensuring that cleaning and hygiene protocols for all service engineers and in our offices are even more rigorous than usual.

     The above information is drawn from our latest Coronavirus Customer Policy which can be viewed here.