• Cookie Policy

  • BACKGROUND:

    This website www.eastleighservices.co.uk and dashboard.eastleighservices.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

     

    1. Definitions and Interpretation

    1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

    “Cookie”
    means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

    “Cookie Law”
    means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

    “personal data”
    means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

    “We/Us/Our”
    means Appliance Trader Ltd , a limited company registered in England under company number 4360158, whose registered address is 53 Twyford Road, Eastleigh, Hampshire SO50 4HH, and whose main trading address is 53 Twyford Road, Eastleigh, Hampshire SO50 4HH.

     

    2. Information About Us

    2.1 Our Site is owned and operated by Appliance Trader Ltd , a limited company registered in England under company number 4360158, whose registered address is 53 Twyford Road, Eastleigh, Hampshire SO50 4HH, and whose main trading address is 53 Twyford Road, Eastleigh, Hampshire SO50 4HH.

    2.2 Our Data Protection Officer is J Caws, and can be contacted by email at compliance@eastleighservices.co.uk, by telephone on 02380 611630, or by post at 53 Twyford Road, Eastleigh, Hampshire SO50 4HH.

    2.3 We are a member of Checkatrade, Safe Contractor and Retra.

     

    3. How Does Our Site Use Cookies?

    3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Analytics purposes only. For more details, please refer to section 4 below.

    3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

    3.3.1 Strictly Necessary Cookies

    A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

    3.3.2 Analytics Cookies

    It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

    3.3.3 Functionality Cookies

    Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

    3.3.4 Targeting Cookies

    It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

    3.3.5 Persistent Cookies

    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

    3.3.6 Session Cookies

    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

    3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.

    3.4.1 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy https://www.eastleighservices.co.uk/privacy-policy/

    3.5 For more specific details of the Cookies that We use, please refer to the table below.

     

    4. What Cookies Does Our Site Use?

    4.1 The following first party Cookies may be placed on your computer or device:

    Name of Cookie

    Purpose & Type

    Strictly Necessary

    Valid for

    Cookie_notice_accepted

    Functionality Cookie - Shows or hides our cookie notice depending on whether you have accepted it or not

    no

    1 month

    Sn_holiday_message
    _dont_show_message

    Functionality Cookie - Shows or hides our ‘holiday’ seasonal message depending on whether you clicked to hide it

    no

    3 months

     

    4.2 The following third party Cookies may be placed on your computer or device:

    4.2.1 Our online payment processor, Stripe, uses additional cookies for the purposes and functions laid out in their Cookie Policy, which is available here: https://stripe.com/gb/legal/cookies-policy

    4.3 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

    4.4         The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

    4.5         The analytics service(s) used by Our Site use(s) the following analytics Cookies:

    Name of Cookie

    Purpose & Type

    Provider

    Strictly Necessary

    Valid for

    _ga

    Analytics Cookie - Google Analytics Cookie

    Google

    no

    24 months

    _gid

    Session Cookie - Google Analytics Cookie

    Google

    no

    Length of session only

     

    5. Consent and Control

    5.1         You will be shown a pop-up at the bottom of the screen notifying you that Cookies may be set on your computer. By continuing to use our website you give your consent to the placing of Cookies and are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent (see 5.2 and 5.3) to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.

    5.2         You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    5.3         The links below provide instructions on how to control Cookies in all mainstream browsers:

    5.3.1     Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

    5.3.2     Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

    5.3.3     Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

    5.3.4     Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

    5.3.5     Safari (iOS): https://support.apple.com/en-gb/HT201265

    5.3.6     Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

    5.3.7     Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

     

    6. Changes to this Cookie Policy

    6.1         We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

    6.2         In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

     

    7. Further Information

    7.1         If you would like to know more about how We use Cookies, please contact Us at compliance@eastleighservices.co.uk, by telephone on 02380 611630, or by post at 53 Twyford Road, Eastleigh, Hampshire SO50 4HH.

    7.2         For more information about privacy, data protection and our terms and conditions, please visit the following:

    7.2.1     https://www.eastleighservices.co.uk/privacy-policy/